Referrals are temporarily paused as of 24th April 2025. You can be added to our waitlist if you would like.
Referrals are temporarily paused as of 24th April 2025. You can be added to our waitlist if you would like.
At Embrace Space, we are committed to providing high-quality services and ensuring:
This policy explains how we collect, use, and share your personal, sensitive, or health information when you visit our website (www.embracespace.com.au), use our services, or contact us by phone, email, or other methods.
Legal Compliance
We adhere to:
– The Privacy Act 1988 (Cth) and amendments
– The Australian Privacy Principles (APP)
– Relevant state legislations as outlined in Appendix A (see full version)
For more information on the Australian Privacy Principles, visit the OAIC website: https://www.oaic.gov.au/privacy/australian-privacy-principles
Types of Information We Collect
Information that can identify you, such as your name, address, phone number, or IP address.
This may include details about your racial background, political views, religion, sexual orientation, health, or criminal record.
Any information regarding your physical, mental, or psychological health, disability status, healthcare services received, or genetic information.
How We Collect and Use Your Information
We collect information directly from you or, where appropriate, from authorized third parties (e.g., NDIS nominees). We ensure you understand:
– Why your information is collected.
– Who it may be shared with (e.g., government agencies or service providers).
– How you can access and correct your information.
We may also collect information online (e.g., your visits to our website, social media interactions) and from mobile devices.
Why We Use Your Information
We use your information for:
– The primary purpose it was collected (e.g., delivering services).
– Related secondary purposes as permitted by law or with your consent.
We only collect information necessary for our services and take steps to ensure it is accurate, complete, and up-to-date. We use security measures to protect your data from unauthorised access.
Privacy Concerns and Complaints
If you have any concerns or wish to lodge a privacy complaint, please contact us at via email:
hello@embracespace.com.au
We aim to resolve all privacy complaints promptly and fairly. You can also contact:
– The Health Complaints Commissioner (HCC) for health information issues.
– The Office of the Australian Information Commissioner (OAIC) for other privacy concerns.
Correcting Information
You can request corrections to your personal information if you believe it is inaccurate. Contact our Management Team at:
hello@embracespace.com.au
If we refuse your request, we will provide a reason and give you the option to add a statement to the record.
Data Breaches
In case of a data breach likely to cause harm, we will notify affected individuals promptly via phone, SMS, or email. If direct contact is not possible, we will inform the OAIC.
Policy Updates
We may update this policy periodically. The latest version is always available on our website.
At Embrace Space, we highly value the mutually respectful relationships we cultivate with our clients. We fully acknowledge and uphold our clients’ right to openly share their views and freely express themselves. We believe it is important to have a space to share those thoughts.
We kindly ask that clients refrain from posting on social media about their experiences with our staff, while actively receiving services from Embrace Space. We are committed to addressing feedback fairly and professionally and ask that all feedback be directly relayed to our Management Team. Yes, positive feedback too, which can inherently make our staff feel restrained in their ability to be authentic in the presence of clients.
Turning to social media can create unnecessary tension and discomfort for all involved. Our professional services deserve reciprocal professional conduct, especially given that our staff are also members of the same close-knit community that our clients belong to. Venting frustrations via social media, or making our staff the subject of social media fodder, can damage our shared community and jeopardise resolution processes and client-staff relationships.
Despite our best efforts to provide a quality service at all times, to protect our staff and to maintain professional boundaries, there will be times where difficult decisions need to be made to protect the wellbeing of our team. We are aware that these situations can be misrepresented on social media. We must always uphold client confidentiality and therefore, there is no recourse open to us. We want to assure that none of our company decisions are ever made lightly, and they are always in the interest of preserving a respectful and positive work environment and upholding our ethics and values.
We would like to remind our clients that while posts in local or niche social media groups may seem anonymous, they are often easily identifiable and visible to both our staff and other clients, leading to misunderstandings that can damage the very community we all value.
Our team has the right to work in a respectful environment, free from public commentary. Our staff are not public figures, nor famous stars, and they value their privacy just as much as the next introverted Autistic.
If we become aware of clients engaging in such behaviour, we reserve the right to rescind our services effective immediately. Our staff are professionals who deserve the same respect and privacy that we extend to all of our clients.
Please remember that even in anonymous groups, posts can be traced back to individuals, and nothing online is truly private.
Thank you for understanding, and for helping us maintain authentic connections and mutual respect.
The Embrace Space Team.
This Privacy Policy applies to all personal information collected by Embrace Space Pty Ltd via the website located at www.embracespace.com.au. This Privacy Policy applies in addition to the Terms and conditions of our Site.
Consent
By using our Site, users agree that they consent to:
The conditions set out in this Privacy Policy; and
The collection, use, and retention of the data listed in this Privacy Policy.
What is “personal information”?
The Privacy Act 1988 (Cth) currently defines “personal information” as meaning information or an opinion about an identified individual or an individual who is reasonably identifiable:
whether the information or opinion is true or not; and
whether the information or opinion is recorded in a material form or not.
If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “personal information” and will not be subject to this privacy policy.
What information do we collect?
The kind of personal information that we collect from you will depend on how you use the website. The personal information which we collect and hold about you may include: Name, email, contact number.
How we collect your personal information
We may collect personal information from you whenever you input such information into the website.
We also collect cookies from your computer which enable us to tell when you use the website and also to help customise your website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.
Purpose of collection
The purpose for which we collect personal information is to provide you with the best service experience possible on the website.
We customarily disclose personal information only to our service providers who assist us in operating the website. Your personal information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.
By using our website, you consent to the receipt of direct marketing material. We will only use your personal information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from us. We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature.
Access and correction
Australian Privacy Principle 12 permits you to obtain access to the personal information we hold about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct inaccurate personal information subject to certain exceptions. If you would like to obtain such access, please contact us as set out below.
Complaint procedure
If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.
Overseas transfer
Your personal information will not be disclosed to recipients outside Australia unless you expressly request us to do so. If you request us to transfer your personal information to an overseas recipient, the overseas recipient will not be required to comply with the Australian Privacy Principles and we will not be liable for any mishandling of your information in such circumstances.
How to contact us about privacy
If you have any queries, or if you seek access to your personal information, or if you have a complaint about our privacy practices, you can contact us through: hello@embracespace.com.au.
Embrace Space honours Aboriginal and Torres Strait Islander Peoples as the rightful Custodians of the lands and waters throughout Australia; the lands in which we work and raise our families. We proudly honour and give forth our deepest respect to the oldest living culture in the world; our First Nations Peoples of Australia. In upholding the importance of their continuing connection to the land, waters and skies in which we are privileged to live amongst, we encourage this recognition far and wide; to endeavour to grow the respect and acknowledgement that we weave into our daily work. Tread lightly on this sovereign land in which you walk. Know the Traditional name of the lands in which you lay your head. Always was; always will be…